Personnel Claims Act (PCA) claims should be filed with the Personnel Claims Unit Norfolk using the forms available below:

• Claims for property loss due to fire, flood, theft, vandalism and other personal property losses.
• Important Information for filing your HHG Claim
• Defense Personal Property System (DPS) — If a service member’s household goods shipment was processed using the Defense Personal Property System (DPS), the claim must be filed against the Transportation Service Provider (TSP) in DPS.  Service members can access their DPS account at DoW Household Goods Portal. DPS incorporates direct online claims filing, negotiation, and settlement. Thirty (30) days after filing a claim in DPS, service members may transfer all or a portion of the claim to their Military Claims Office (MCO) by selecting the “transfer to MCO” option in DPS. The Navy MCO is the Personnel Claims Unit (PCU) located in Norfolk, VA. For important information about transferring all or a portion of your DPS claim to the PCU: Instructions and guidance on transferring DPS claims.
• Non-DPS Claims — If your household goods shipment was not processed using DPS, you must submit your claim to the TSP using those instructions provided to you by the TSP at delivery. Thirty (30) days after filing a claim with the TSP, the service member can transfer all or a portion of the claim to the MCO. For important information about transferring all or a portion of your claim to the PCU: Claims for loss of or damage to Household Goods for non-DPS shipments.
• POV Shipment Claims
• Emergency Partial Payments

If you are filing a Personnel Claims Act claim, the appropriate forms are already included in the packet. These are additional forms for anyone who may need just the form. If you are filing a Personnel Claims Act claim, it is highly recommended that you review the above packet for filing your claim.

• DD Form 1842: Claim for Loss of or Damage to Personal Property Incident to Service — This is the required form used for filing your claim against the government for damage to personal property. Blocks 1 through 19 in Section I must be completed prior to submitting your claim.
• DD Form 1844: List of Property and Claims Analysis Chart — This form is used to list each specific item you are claiming and indicate specific amounts claimed to repair or replace your property for your claim against the government for damage to personal property.

If you have any questions, feel free to contact the Personnel Claims Unit.